Category Archives: Project Management

The Customer in CRM – Going Social?

In between the technical concerns of deploying a CRM System such as Dynamics CRM there is always the wider more important strategy of how a company incorporates a CRM Solution (of which the system is but a part of) into … Continue reading

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Posted in Consultancy, Project Management, Social CRM | Tagged , , , | 2 Comments

Tips for Managing CRM Projects

Over the course of working on CRM Projects I have seen a variety of Project Management practices, some very good and some less good – and picked up a good number of tips along the way which I thought I’d … Continue reading

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Posted in Project Management | Tagged , , | 1 Comment